Frequently Asked Questions
Everything you need to know about our premium beauty tools and services.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for hair tools?
We offer a 30-day return policy on all unused products in their original packaging. For hygiene reasons, used brushes and tools cannot be returned unless they are defective.
Do your styling tools come with a warranty?
Yes, our professional styling tools come with a limited 1-year warranty covering manufacturer defects. Please register your product on our website to activate your coverage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How do I clean and maintain my Olivia Garden brushes?
We recommend removing hair daily and washing the bristles with a mild shampoo once a month. Avoid soaking wooden handles to prevent damage.
Do you offer professional discounts for stylists?
Yes, licensed professionals can apply for a Pro Account to access exclusive pricing and bulk ordering options.